Accesspro ™

Accesspro Privacy Policy

Updated at 2023-06-22

Accesspro Technologies LTD (“Accesspro”, "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Accesspro.

This Privacy Policy applies to our website, https://www.accesspro.app, and its associated subdomains alongside our application, Accesspro Security (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions "Company," "we," "us," or "our," it refers to ACCESSPRO TECHNOLOGIES LTD, 2b Joe Allagoa Road, Off Peter Odili Road, Port Harcourt that is responsible for your information under this Privacy Policy.
Country: where Accesspro Security or the owners/founders of Accesspro Security are based, in this case is Nigeria.
Customer: refers to the company, organization or person that signs up to use the Accesspro Security Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet computer or any other device that can be used to visit Accesspro Security and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by Accesspro Security or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information – including a personal identification number – allows for the identification or identifiability of a natural person.
Service: refers to the service provided by Accesspro Security as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
Website: Accesspro Security's site, which can be accessed via this URL https://www.accesspro app.
You: a person or entity that is registered with Accesspro Security to use the Services.

What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form. Information collected may include:

Name
Phone Numbers
Email Addresses
Gender
Marital Status
Password

Device permissions for Personal Data access

Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below.

By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document. The exact procedure for controlling app permissions may be dependent on the User's device and software.

Please note that the revoking of such permissions might impact the proper functioning of this Application.

Location (GPS) data: Accesspro Security offers features that require your location to function properly. For example, we may use your location to display nearby security incidents or send notifications about potential security risks in your area.
Phonebook (Contacts list): Your contacts list allows our service to be much easier to use by the user, since accessing your contacts from the app makes you save tons of time.
Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery, you can safely deny photo gallery access for our service.
Calendar permission: Access to your calendar including the reading, adding and removing of entries helps to simplify the process of scheduling and monitoring appointments.
Microphone permission: Accessing and recording microphone audio enables users to use the voice message features in the app to communicate information faster.
Call permission: this feature allows you to initiate or receive calls without leaving the app interface.
Biometric Data access permission: biometrical Data and/or authentication systems, such as for instance, Fingerprint or FaceID may be collected on supported devices. It helps us to offer a personalized security option to users in addition to passwords.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

To establish a security database: This application helps to foster security at an individual, household and community level. The information you provide us helps us establish the routine access to your facilities and thus to trace unauthorized access that may arise. It also helps us to create a network around your vicinity so that you are more aware of your neighborhood and security operatives around the neighborhood.
To improve customer service: we carry out surveys and analyze the data collected to foster continuous improvement of the app and services rendered and to help us respond more effectively respond to your customer service requests and support needs.
To keep you informed: Your name, phone number and email address will be used to communicate with you for things like letting you know that your guest have arrived, someone moved into your neighborhood, provide you the latest available information and letting you know about important service updates.
To personalize your experience: Your information helps us to better respond to your individual needs. Using Accesspro helps to simplify everyday activities, however, only information you give can be utilized. For instance, when you are expecting a visitor, the app can only identify the visitor and remind you based on the information you provide about them. Also, other users of the app such as security agencies will only know as much information as you provide.

Use of Location Information

We use your location information to:

Provide location-based services: Accesspro Security offers features that require your location to function properly. For example, we may use your location to display nearby security incidents or send notifications about potential security risks in your area.
Calculate proximity between you and a guest: When you are expecting a visitor to your office or residence, we use the location information to calculate the proximity of your guest relative to you and notify you accordingly. For instance, you will know when the guest has arrived at the gate or the entrance without the need to call. Also, in the situation where you are on transit, you can estimate whether you will arrive before your guest and thereby act accordingly.

Accesspro Technologies Location permissions Use Case

Reporting security emergencies: In the case of security challenges and emergencies within your location, you may quickly notify the nearest security operative. Access to your location data will help us locate the nearest security operative such as police stations.
Detect when users are within their registered locations: You create registered locations such as residential and office locations when you use Accesspro Security. The location information helps us to identify when you are within these locations so that we may detect activities that may interest you when you are not within proximity, for instance when someone tries to book a visitor to your residence when you are not around.
Improve our products and services: Aggregated and anonymized location data helps us understand usage patterns and identify areas for improvement. This data may be used for research, analytics, and statistical purposes.
Personalize user experience: By analyzing your location data, we can customize and optimize our services to better suit your needs. This may include tailoring content, recommendations, or advertisements based on your geographic location.

Use of Contact List

We use your contact information to:

Enhance app functionality: Accesspro Security may utilize your contact data to facilitate various app features. For instance, we may offer the ability to invite your contacts to join Accesspro Security, share security alerts, or send emergency notifications to selected individuals.
Invite contacts from your contact list: Access to your contact list will help us simplify your experience when inviting a contact already stored on your device. For example, when you are scheduling an appointment, you can decide to select a contact already stored on your device, rather than manually typing the information of the individual on the interface.
Easily save contacts of individuals: When individuals are invited to your residence or workplace and you meet their acquaintance, you can easily save their contact details without leaving the app.
Improve our products and services: Aggregated and anonymized contact data may be utilized for research, analytics, and statistical purposes. This helps us understand user behavior, preferences, and trends, allowing us to enhance and optimize our offerings.

Use of Calendar Information

We use your calendar information to:

Schedule integration: by allowing access to calendar data, you can synchronize your in-app schedules with your installed calendar. This enables seamless schedule and management of events, appointments, and reminders within the app, ensuring coordination and avoiding scheduling conflicts.
Provide relevant alerts and notifications: Accesspro Security may utilize your calendar data to send reminders, notifications, or alerts related to the schedules you create. This may include event-based alerts, scheduling recommendations, or timely updates to ensure your needs are met.
Personalize app functionality: With your permission, we may use your calendar information to personalize and improve the functionality of the app. This may include synchronizing security-related events or tasks with your calendar, displaying upcoming security-related events, or integrating with your existing calendar app for a seamless user experience.
Improve our products and services: Aggregated and anonymized calendar data may be utilized for research, analytics, and statistical purposes. This helps us understand user behavior, preferences, and trends, allowing us to enhance and optimize our offerings.

Use of Gallery Information

We use your gallery information to:

Profile personalization: Accesspro Security may utilize your gallery data to allow you to upload images with which to personalize your profile. This feature can help you document incidents, share evidence, or manage visual information related to your security activities.
Provide visual context and feedback: With your permission, we may access your gallery to provide visual context within the app. For example, we may allow you to associate images with specific incidents or provide a visual history of recorded events when providing feedback.
Media Sharing: Sharing media content in the chats requires access to the gallery. Granting the permission grants the ability to use the feature.
Improve our products and services: Aggregated and anonymized gallery data may be utilized for research, analytics, and statistical purposes. This helps us understand user behavior, preferences, and trends, allowing us to enhance and optimize our offerings.

Use of Recorder Information

We use your recorder information to:

Enable audio recording and sharing: Accesspro Security may utilize your device's audio recorder to allow you to capture audio relevant to your information and share them in chats. This feature can help you record conversations, voice memos, or other audio information that may be relevant to your chat activities.
Improve our products and services: Aggregated and anonymized recorder data may be utilized for research, analytics, and statistical purposes. This helps us understand user behavior, preferences, and trends, allowing us to enhance and optimize our offerings.

When do we use customer information from third parties?

All the information we collect and process are on a first-hand basis. This means that we do not collect any information about you from any third-party service. Any information that you do not provide to us yourself is not used in the course of using the services we provide.

Do we share the information we collect with third parties?

The services we render do not require any third party involvement. We are committed to maintaining the privacy of our users and thus, we do not sell, rent, or share your personal information with any third parties for any reason or purpose. We do not engage in data brokerage or similar activities that involve the transfer of personal data to third parties.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us directly when registering to use the app for the first time. We also collect log information from your device through the use of cookies. These help us ensure that we serve you better by remembering your preferences. For example, without this technology, we cannot remember your password when you are logged in and you will have to login in every time. More information about this is contained in our Cookies Policy.

How Do We Use Your Email Address?

By submitting your email address on our service, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order if, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. Personnel may update or correct their information as detailed in our internal company employment policies. Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to

(1) update or correct your personally identifiable information,

(2) change your preferences with respect to communications and other information you receive from us, or

(3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by suspending your account.

Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable. If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Account Deletion:

We understand that there may be circumstances in which you wish to delete your account with Accesspro Security. We respect your privacy and have established a straightforward account deletion process. To initiate the account deletion, you can follow the step-by-step procedure in the app to create a request to delete your account. Confirm your decision to delete the account when prompted.

Kindly note that this action is irreversible and will result in the permanent deletion of all associated data. Upon completion of the account deletion process, you will receive a confirmation message informing you that your account has been successfully scheduled for deletion. The final deleting of the account will occur 7 days after the request is successfully created.

If you decide to reactivate your account within the specified 7 days after creating the request to delete, you can login to the app using your login details and follow the prompts to reactivate the account.

If no attempt to reactivate an account is made within the specified recovery time, the account will be deleted. The same user may only access our services subsequently by opening a new account.

It is advisable to back up any important data or information associated with your account, as it will no longer be accessible following the deletion process. If you encounter any difficulties or require further assistance, our dedicated customer support team is available to help.

Personnel

If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update correction, change or deletion

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you use our services. We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and only to be accessible by those authorized with special access rights to such systems who are required to keep the information confidential. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

The laws of Nigeria, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Cookies

We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

Tracking Technologies

Google Maps APIs

Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check in functions, display live data synching with location, plan routes or create a mashup just to name a few.

Google Maps API may collect information from You and from Your Device for security purposes.

Google Maps API collects information that is held in accordance with its Privacy Policy.

We use Cookies to enhance the performance and functionality of our service but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit our service as we would not be able to remember that you had logged in previously.

Local Storage

Local Storage, sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Contact Us

Don't hesitate to contact us if you have any questions.

Via Email: support@accesspro.app

Via Phone Number +2349136000882

Via this Link: https://www.accesspro app/contact

Via this Address: 2b Joe Allagoa Road, Off Peter Odili Road, Port Harcourt